![]() Please check your order before you sign for it from the courier. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty. In most cases we will ask you to return the item to us for an exchange or refund. If any item you receive from us arrives damaged or you are missing an item, please contact us within 5 working days on 01752 651330 or by email We will then advise you on the best course of action. Once your item has been returned, we will inspect it and take the necessary action as soon as possible. Please Note: We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us. W e may at our sole discretion agree to take back the Returned Goods, provided that you arrange for such Returned Goods to be delivered to our premises as detailed at clause 6(a) and at your cost, and provided further that you pay for all costs and charges and fees incurred by us in re-stocking the Returned Goods. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. Items bought in the sale are non-returnable and non-refundable. The item must be unused, be in its original packaging and be suitable for re-sale. ![]() If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. If you are unhappy with your order for any reason, please contact us on 01752 651330 or Please have your order number to hand when you contact us as it will allow us to find your order quickly. ![]() On receipt of your order we request that you check the items as soon as possible. Please do not return a damaged order to us without contacting us first.Īll orders are thoroughly checked before leaving our premises. Unfortunately we cannot refund your postage costs when you return an item to us, unless it is faulty or damaged. If any item you receive from us arrives damaged, please contact us within 5 working days on 01752 651330 or by email at We will then advise you on the best course of action. What do I do if my order arrives damaged? If you have selected collection for the delivery method, we will let you know when your order is ready to collect. If this delivery time is not suitable, you can cancel your order and we will provide a full refund. If you have any queries regarding your delivery please ring us on 01752 651330 or email us at we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. Please note that our couriers will not respond to notes left on doors for security reasons. If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Our couriers deliver between 07.00 and 18.00 Monday to Friday.ĭepending on the size of your parcel and the courier we use, there may be a requirement to sign for your delivery. You will also receive an email when your order has been dispatched. You will receive an email to confirm we have received your order and that your payment has been accepted. In addition we will inform you at checkout if delivery may take a little longer due to high demand. While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day. The time your order takes to arrive will depend on the delivery option you choose. We will send you a notification email when your order has been dispatched. * Any orders placed after that time will be dispatched on the next available working day. Our aim is to dispatch all orders placed before 12 noon on the same day. **Some products may be shipped direct from our suppliers and incur a 'Direct Delivery C harge' which you will be made aware of at checkout. Trade (Tracked) Delivery (Orders over £120 excluding VAT) Trade (Tracked) Delivery (Orders under £120 excluding VAT) Standard (Tracked) Delivery (Orders over £55 excluding VAT) Standard (Tracked) Delivery (Orders under £55 excluding VAT) Royal Mail 2nd Class * (Orders under £55 excluding VAT)
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